Terms and Conditions

What we do.

When you order food from Romayos, we endeavour to ensure that what you ordered is at the stated address, within a reasonable time, whether it is ordered over the phone or with an online ordering system such as our own ROMAYOS.ie, OR Justeat.ie.

We also endeavour to make sure that the food is hot and to the best possible quality. We also work hard to make sure that you will get exactly what you ordered.

If you have any comments or complaints related to any of the above, please Email –[email protected] and we will be happy to make things right. Please note our e-mail address may not be manned late evenings or weekends, and so we may not get back to you until the next working day.

Romayos food may not be suitable for vegetarians or vegans.

We may link our website to other websites which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

Deliveries

Delivery guarantee is applicable at the first barrier point of stated address (security guard/reception gate / apartment block / etc.).

Romayo’s Privacy Policy and Data Collection

Please be aware that Romayo’s may change its Privacy Policy from time to time.

1. What information does Romayo’s collect?

Once you place an order with Romayo’s, or installed our application (Romayo’s App), we will start collecting particular information about you, including – your name, address and other contact information including email address and telephone/mobile number. We may, from time to time, request further general information about you – your personal or professional interests, experiences with our products and services or other products and services and your contact preferences. We will not sell or share your personal information with any third party companies but it may be shared with other restaurants within the Romayo’s Family. In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

2. What do we use your information for?

We use this information for all sorts of reasons. The main reason we use this information is to provide you with a great product, good service, value for money and to tell you about our products and services. We also use the information:

for internal record keeping;
for product development;
To make it convenient for you to re-order, so that you do not have to tell us your full contact details each time
to notify you about changes to Romayo’s website or the services provided by Romayo’s.
answering your queries; and/or contacting you for market research and marketing

3. Market Research and Marketing

Romayo’s is committed to constantly improving our service and your customer experience. In order to do this, Romayo’s may conduct market research and marketing practices, including direct marketing, where you may be contacted by us through Email, Letter, SMS, Phone and Social Media and any other method of communications. The upside is that you will receive exclusive deals and competitions as a valued customer. Romayo’s will always give you the opportunity to opt-out of our market research and marketing practices.

4. Phishing

Phishing is the name given to attempts to steal personal details and financial account details from a website user. “Phishers” use fake or “spoof” emails to lead users to counterfeit websites where the user is tricked into entering their personal details, such as credit card numbers, user names and passwords.

If you do receive such an email or are asked for your personal information by anyone claiming to work for Romayo’s or any of Romayo’s Restaurants, please contact us @ [email protected] .

If you have any questions about Romayo’s or our Terms and Conditions. Please email [email protected]